Question 1

What is the policy of Eliar in terms of sustainable development?

Accepted Answer

By using recycled metals and stones, Eliar demonstrates its commitment to ethical and sustainable jewellery. Each piece of jewellery is designed with care and precision, combining artisanal practices with an approach that respects the environment and natural resources.

Question 2

What are the materials used for the manufacture of jewellery?

Accepted Answer

Eliar jewellery is made exclusively from semi-precious stones, glass beads and vintage crystals directly from the stock of our Parisian suppliers.

Question 3

How to take care of my Eliar jewellery?

Accepted Answer

Like for all jewellery, an Eliar creation must be treated with care.
A few gestures and precautions will help you to keep the beauty and radiance of your jewel: 
• When wearing the jewel, avoid shocks to limit scratches and not damage the stones or the setting.
• We recommend removing your jewellery for household work: repeated contact with detergents can damage metal and stones. It is also recommended to avoid wearing jewelry when doing sports.

Question 4

How to place an order?

Accepted Answer

Eliar makes her jewellery on demand. 
Orders will be placed from November 2024. 
A manufacturing time of 4 to 6 weeks is expected.

Question 5

What are my payment options?

Accepted Answer

You can pay your order by bank transfer or payment by credit card.

The following payment options are available:
 • Visa
 • MasterCard
 • American Express
 • PayPal 
 • Google Pay
 • Apple Pay

Question 6

What are the delivery areas?

Accepted Answer

Eliar delivers its jewellery to all countries in Europe and the Middle East.
The delivery time varies between 48h and 1 week, depending on the areas in the world. 
Please contact us if you would like to check your delivery area.

Question 7

What is your product return policy?

Accepted Answer

Our jewellery is designed and made to order. Each piece is therefore handcrafted for you. We cannot exchange or refund.

All jewellery is guaranteed for 1 year from the date of receipt.

Question 8

Is there a warranty on Eliar jewellery?

Accepted Answer

All Eliar jewellery is guaranteed for 1 year.

Are not covered by these guarantees: damages resulting from accidents (shock) or improper or abusive use of the jewel (hydro-alcoholic gel, detergents etc.) ; the consequences of normal use and aging of the jewel as well as damage resulting from repairs or disassembly not carried out by Eliar.

Question 9

An Eliar jewel is damaged, what to do?

Accepted Answer

Our jewels are fully guaranteed for 1 year, after the reception the jewel. 
If your jewel is damaged or broken, contact us directly by sending us a photo of your jewel, the reference of your order and the problem encountered, we will return to you as soon as possible.

FAQs

For any other request, you can send us a message via the contact form.
We will do our best to answer you as quickly as possible!

ELIAR

SERVICES

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FAQs

For any other request, you can send us a message via the contact form. We will do our best to answer you as quickly as possible!

ELIAR

SERVICES

Subscribe to our mailing list

For any other request, you can send us a message via the contact form.
We will do our best to answer you as quickly as possible!